If you are a current Webroot customer, follow the steps below to uninstall the Webroot® AntiSpyware Corporate Edition and install Webroot SecureAnywhere Endpoint Protection.
For additional details on deployment, use the Webroot SecureAnywhere Endpoint Protection Guide
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We recommend disabling the following shields in the console of your Webroot® AntiSpyware Corporate Edition: Startup Shield, on Write Shield and On Execute Shield.
Write Shield and Execute Shield
We recommend creating an account and logging into the portal first so you can select and customize portal settings for the endpoint installations. If you install on endpoints prior to configuring your preferred settings, the default settings will be installed.
Open your browser to Webroot SecureAnywhere – Endpoint Protection: https://my.webrootanywhere.com/
Click on the Sign up now button.
Complete the registration information and select Register Now.
A confirmation email is sent to the email address you used during registration. Open your email (this will be the email address you registered with) and click the link in the confirmation message. This opens the Confirm Registration page.
Webroot SecureAnywhere – Endpoint Protection prompts you to enter two of the characters in your security code, to continue logging in.
Type in the two requested characters and click Confirm Registration Now. After creating and confirming your account, you can log into the portal to manage endpoint settings.
Enter the email address and password you specified when you registered and click Log in. Your email address is your user name for the account.
Type the requested characters of your security code and click Log in.
Note: If you are an account administrator, you can add multiple consoles to your account. If you have more than one console in your account, Webroot SecureAnywhere – Endpoint Protection prompts you to choose a console after the security code is entered.
You are now logged into the Webroot SecureAnywhere – Endpoint management console.
In the management console under Endpoint Protection>Policies tab, you will have the ability to set a static policy or create a customized a policy and set it as default. When a policy is set as default, the default policy will be applied to all future endpoint installations. We recommend that if you are concerned about a false positive being detected or applying the Webroot software to a critical server, you do have the option to set the Silent Audit Policy as the default policy. The Silent Audit Policy will detect items but will not block or quarantine, giving you the opportunity to see what is being detected without causing harm or bringing down your environment. To set a default policy, click on the policy within the policies tab to highlight the policy, once highlighted; select the "Set as Default" button located above the policy list. You will then see a default icon to the left of the policy and that will be the policy applied for future installations until a new default policy is selected.
After logging into the Webroot SecureAnywhere Endpoint management console and setting up the desired default policy, you are ready to download the install files. To do this log into the management console and once logged in, your email address will be present in the upper right hand corner of the page along with a drop down arrow located to the right of the email address. Click on this drop down arrow in in here and select "Downloads". Once Downloads has been selected, a new window will open with links to either the .exe or .msi to download the Webroot SecureAnywhere – Endpoint Protection software.
Depending on how you choose to install the endpoint (GPO with either .exe or .msi, Webroot Deployment tool using .msi, local .exe or local .msi, you will enter the keycode upon install (Pic below is the Webroot deployment tool using the .msi)
Or, you can rename the .exe with the key code.exe (XXXX-XXXX-XXXX-XXXX.exe) and select Agree and Install to continue the installation.
An initial scan will begin after the installation is complete.
Now that you're logged in and Webroot SecureAnywhere – Endpoint Protection is installed, follow the steps below to uninstall your Webroot® AntiSpyware Corporate Edition (WASCE).
Follow the steps below to uninstall the Webroot® AntiSpyware Corporate Edition. If you need assistance, visit our support page.
Log in to the Webroot AntiSpyware Corporate Edition console and select Uninstall for the client(s) within the Client Install/Uninstall window located under Administration.
You can highlight more than one client at a time and uninstall.
Right-click on the client to open the uninstall menu.
Tip- Highlight and select 5-10 at a time to ensure a quick uninstall without affecting the system.
After you have removed all clients, including the client from the server/Admin Console machine, go to Control Panel > Add/Remove Programs and select Webroot Server to uninstall.
Note: A reboot is recommended.
If you are unable to connect to a workstation from the within the Admin Console, follow the instructions below to perform a manual client removal.
Note: All workstations should be uninstalled before the Admin Console/Server machine is decommissioned/uninstalled. This can be done
manually with the instructions below or by using a login script.
Download the SSECleanup utility from the following link: http://download.webroot.com/SSECleanup.exe
(Note: This URL is case-sensitive! If you have a working installation, the SSECleanup.exe should also be located on your Admin Console at C:\Program Files\Webroot\Server\Client\. Copy it over to the workstation or share this folder with the network before proceeding.)
On the client workstation where you are uninstalling, open a DOS prompt and change the command line to point to the folder where you have saved the SSECleanup.exe file.
Execute the following from the DOS command prompt: SSECleanup.exe –remove. Let the uninstall complete before you see the command line again.
This will perform a full uninstall of the client from the workstation(s). It will also remove all registry entries and configuration data related to the client left behind by the manual uninstall processes.
Reboot the client workstation.
After you have removed all Webroot clients from the workstations, move to the Server/Admin Console machine and remove the client that is installed on this server (if applicable) using the same instructions as listed above for the client workstations. Once the Webroot Client has been removed from the Admin Console/Server machine, go to Control Panel > Add/Remove Programs and select Webroot Server to uninstall.
Note: The client must be uninstalled from the server machine before the Admin Console can be uninstalled. A reboot of the server is recommended after uninstalling the Webroot Admin Console.
This may not be immediately possible if your server is needed for running other applications. Depending on your server requirements a reboot can be done at the next available maintenance window or shut down time.
For additional questions, please visit our support pages.